Lumatic Privacy Policy
Effective date: October 30, 2026
Last updated: October 30, 2026
Lumatic ("Lumatic," "we," "us") is Transport King LLC dba Lumatic, a California limited liability company. Our website is trylumatic.com. This policy explains what information we collect, how we use and share it, and the choices you have.
Lumatic provides automated missed-call text-back, follow-up and reminder messaging to service businesses ("Customers"). The messages are automated. They are sent by software on the Customer's behalf, not typed by a person at the time they are sent.
1. Who this policy covers
- Visitors to trylumatic.com.
- Customers (business owners and their staff who sign up for Lumatic).
- Callers and message recipients ("End Contacts"): people who call a Customer's business and receive a text from a Lumatic number, or whose contact details a Customer gives us for follow-up or reminders.
2. Information we collect
From visitors and prospects
- Information you give us: name, business name, trade, email address, and anything you write to us (for example by emailing hello@trylumatic.com).
- Basic technical data: IP address, browser type, device type, pages viewed and referring page, collected through standard server logs.
From Customers
- Business and contact details, the phone number(s) being forwarded, message templates and settings, and communications with us.
- Billing information. Payments are handled by a third-party payment processor; we do not store full card numbers.
About End Contacts (processed for Customers)
- Phone number of the caller, date and time of the missed call, the content of text messages sent and received, delivery status, and opt-out status.
- Name, appointment details or estimate details, if the Customer provides them for reminders or follow-up.
3. How we use information
- To provide and operate the service, including sending automated texts on a Customer's behalf and showing the Customer who called and what was sent.
- To process payments and manage accounts.
- To respond to questions and provide support.
- To keep the service secure, prevent abuse, and meet legal and carrier requirements (including honoring opt-outs).
- To improve the service and our website.
- To send Customers service notices and, where permitted, information about Lumatic. You can opt out of marketing emails at any time.
4. Who we share information with
We share information only as needed to run the service:
- Service providers who work for us, such as a messaging provider and mobile carriers (to deliver texts), cloud hosting, email, and payment processing. They may use the information only to provide services to us.
- The Customer whose business the End Contact called or who asked us to message that End Contact.
- Legal and safety: where required by law, court order, or to protect rights, safety or security.
- Business transfer: if Lumatic is involved in a merger, sale or similar transaction, information may transfer to the new owner, who must honor this policy.
5. Text messaging (SMS)
- Text messages are sent automatically by Lumatic on behalf of the Customer business whose number you called or who has your contact details. Messages identify the business.
- Opt out: reply STOP to any message to stop receiving texts. You will receive one confirmation, and no more messages after that.
- Help: reply HELP for assistance, or email hello@trylumatic.com.
- Message and data rates may apply. Message frequency varies depending on your interaction with the business.
- Consent to receive texts is not a condition of buying anything.
- No sharing of mobile information for marketing. No mobile opt-in data or consent information is shared with third parties or affiliates for their marketing or promotional purposes. Mobile numbers are shared only with the providers and carriers needed to deliver messages, and with the Customer business you contacted.
- Carriers are not liable for delayed or undelivered messages.
6. How long we keep information
We keep information only as long as needed to provide the service, meet legal, tax and carrier record requirements, resolve disputes, and enforce agreements. End Contacts can ask us to delete their information (see Section 9).
7. Security
We use reasonable technical and organizational safeguards. No system is perfectly secure, so we cannot guarantee absolute security.
8. Your California privacy rights (CCPA/CPRA notice)
If you are a California resident, you may have the right to:
- Know what personal information we collect, use, disclose, and the categories of sources and recipients;
- Access a copy of the personal information we hold about you;
- Delete your personal information, with some exceptions;
- Correct inaccurate information;
- Opt out of sale or sharing of personal information; and
- Not be discriminated against for using these rights.
Categories collected in the past 12 months: identifiers (name, email, phone number, IP address); commercial information (subscription and billing records); internet activity (website logs); and communications content (messages). Purposes: as described in Section 3. Recipients: as described in Section 4.
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not knowingly collect information from children under 16. We do not use or disclose sensitive personal information except as needed to provide the service.
Service-provider role: For End Contacts, Lumatic generally acts as a service provider to the Customer business, which decides why the information is collected. If you are an End Contact, you may also contact the business you called.
9. How to make a request or contact us
Email hello@trylumatic.com with "Privacy request" in the subject. We may need to verify your identity, and an authorized agent may make a request for you. We will respond within the time required by law (generally 45 days).
Transport King LLC dba Lumatic
Email: hello@trylumatic.com
10. Do Not Track
Some browsers send "Do Not Track" signals. Our website does not currently respond to Do Not Track signals. We do not track visitors across other websites.
11. Other states and locations
Residents of other US states may have similar rights; contact us at hello@trylumatic.com. Lumatic is intended for businesses in the United States and is not directed to children under 13.
12. Changes to this policy
We may update this policy. We will post the new version here with a new "Last updated" date. If changes are material, we will notify Customers by email.